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3254748 - Missing Frontends, Backends, and SAP CC metrics in Introscope Enterprise Manager for SAP Convergent Charging 4.1, 5.0, and 2020

Symptom

The Frontends, Backends, and SAP CC metrics are missing in the Introscope Enterprise Manager after manually installing the Introscope Agent for SAP Convergent Charging 4.1, 5.0, and 2020. 

Checking /usr/sap/<System ID>/<Instance ID>/work/IntroscopeAgent.*SCCCoreServer.log, and the following error occurs:
[ERROR] [IntroscopeAgent.Agent] Introscope AutoProbe will not run because the directives files could not be loaded: /usr/sap/<System ID>/<Instance ID>/..


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Environment

  • SAP Convergent Charging 4.1, 5.0, and 2020
  • Introscope Agent 9.7

Product

SAP Convergent Charging 2020 ; SAP Convergent Charging 4.1 ; SAP Convergent Charging 5.0

Keywords

sap_srm_crm.jar, Introscope.autoprobe.directivesFile, IntroscopeAgent.profile, sap_cc.pbd , KBA , SV-SMG-DIA-WLY-BCA , Byte Code Agent Setup , Problem

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