SAP Knowledge Base Article - Preview

3255048 - Required information before opening incident on SV-PERF-JAS to SAP Support

Symptom

You have performance issue on AS Java system. On the administration user interfaces (UI):

  • UIs are hanging / loading long time.
  • Process takes long time to execute.
  • Process results in timeout.
  • Any other performance issue occurs.

You want to know what information is required to open an incident to SAP Support.


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Environment

SAP NetWeaver Application Server Java all versions.

Product

SAP Java Virtual Machine all versions ; SAP NetWeaver Application Server for Java all versions ; SAP NetWeaver all versions

Keywords

performance degradation, high memory usage, high CPU, high memory, slow system, slow , KBA , SV-PERF-JAS , SAP NetWeaver AS Java related performance issues , BC-JAS-COR , Enterprise Runtime, Core J2EE Framework , BC-JVM , SAP Java Virtual Machine , How To

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