SAP Knowledge Base Article - Preview

3255048 - Required information before opening incident on SV-PERF-JAS to SAP Support


You have performance issue on AS Java system. On the administration user interfaces (UI):

  • UIs are hanging / loading long time.
  • Process takes long time to execute.
  • Process results in timeout.
  • Any other performance issue occurs.

You want to know what information is required to open an incident to SAP Support.



SAP NetWeaver Application Server Java all versions.


SAP Java Virtual Machine all versions ; SAP NetWeaver Application Server for Java all versions ; SAP NetWeaver all versions


performance degradation, high memory usage, high CPU, high memory, slow system, slow , KBA , SV-PERF-JAS , SAP NetWeaver AS Java related performance issues , BC-JAS-COR , Enterprise Runtime, Core J2EE Framework , BC-JVM , SAP Java Virtual Machine , How To

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