SAP Knowledge Base Article - Public

3255242 - [Onboarding] New Hires are not redirected to the new home page though email tokens


Emails which contain tokens redirecting to onboarding tasks does not redirect the users to "Your Onboarding Journey". Tasks such as "Buddy Assignment", "Where To Go", etc


SAP SuccessFactors Onboarding


  • When the user clicks on the link to access the Onboarding Task Information, the link will only redirect the user to the SF Login Page. 
  • This is expected behaviour.
  • Previously in the Old Homepage, the link would redirect the user to the Buddy Tile. However, in the New Homepage it will only redirect the user to the Login/Homepage. 
  • This behaviour will be corrected by the Engineering Team in the Future releases.


  • Once the candidate is redirected to the homepage, to find the Onboarding Task Information, the user will have perform the following steps:

    Click on "Onboarding" in the home dropdown
    Under Your Onboarding Guide, click on Know Your Key People
    Find the New Hire Task Information


New Hire Task, Email Token, Buddy Task, Where To Go Task , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Product Enhancement


SAP SuccessFactors Onboarding 2205