3255284 - Time Events not syncing with Working Time when conflicting overtime request exists

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• Working time is not updated even after conflicting overtime request is removed /deleted
• Time Events not syncing with Working Time when conflicting overtime request exists

 SAP SuccessFactors Time Tracking Clock In Clock Out

1. Create an Overtime Request in employee Time sheet UI say on 3rd October 2022
    
2. Insert Clock in Clock Out Time events from Manage Clock In Clock Out or  Terminals  on the same day
   
3. Go to Time sheet UI of the employee for the collision error :
   Your time sheet entries were not successfully imported from an external system. Please contact your administrator. Reason: Resolve overlapping time sheet entries on Oct 3, 2022. Make sure there is only one time entry between 2:00 PM and 4:00 PM. If you record night shifts, check the previous and the next week of the time sheet for possible overlaps. If you have edited an approved time sheet, please contact your system administrator
   
4. Now delete the Overtime record from Time sheet UI and refresh the Page . The error still remains.
   Your time sheet entries were not successfully imported from an external system. Please contact your administrator. Reason: Resolve overlapping time sheet entries on Oct 3, 2022. Make sure there is only one time entry between 2:00 PM and 4:00 PM. If you record night shifts, check the previous and the next week of the time sheet for possible overlaps. If you have edited an approved time sheet, please contact your system administrator
   

• Time alerts under Administer Time of the employee still contain the error message
  

1. Once  conflicting ‘Overtime’ Time request for was removed,go to Time alerts under Administer time for the user,and
   under View Actions--> Run Time sheet Import again .
   
2. This will correct the error status of the external data, and will sync the working time as per time events.
   The error messages as seen above will now be resolved (under View 2 Messages)
   
3. Refresh the Time sheet UI of the employee.The Time Events for the user as above will sync with Working Time.
   
   
   

cico,Clock, In, Out, Clock-in Clock-Out, Time Tracking , KBA , LOD-SF-TTR-CIO , Clock In/ Clock Out , LOD-SF-TTR-TMS , Time Sheet , Problem

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Core all versions ; SAP SuccessFactors Time Tracking all versions