SAP Knowledge Base Article - Public

3255554 - Videos within the SCORM content are not loading

Symptom

The videos in the scorm file do not play. We receive an error message "The media could not be loaded, either because the server or network failed or because the format is not supported."

Environment

SAP Litmos Training

Cause

This issue appears to be with the special characters in the video file name

Resolution

Remove any special characters from the name of the video file and re-upload the content

Keep the file name as simple as they can whey they upload to the authoring tool and then export the package

Keywords

video fails to load, scorm content , KBA , LOD-SF-LIT-MOSC , Modules - SCORM / xAPI , Problem

Product

SAP Litmos solutions all versions