SAP Knowledge Base Article - Preview

3255605 - Various BW failures after upgrade such as failed SSO, failed logon, failed user mapping


  • most issues would result in an error similar to 
  • "CSecSAPR3Binding::XRFCCnxBroker::BorrowConnection() failed. See following log entries for details. Failed while trying to log on to SAP system. The following RFC error was returned: [Group, Key, Message]: [3, "RFC_LOGON_FAILURE", "Name or password is incorrect (repeat logon)"]. The entitlement system has been disabled in memory. This may be because the SAP system is unavailable or because the credentials are invalid. The entitlement system has to be re-enabled before it can be used again. "
  • EP SSO and manual logon fails with password is incorrect
  • Role mapping didn't show any errors but in some cases the BI entitlement account could get locked and that error would show
  • No new users can be mapped in BI and if adding a user manually the error above will be seen in the CMC



SAP Business Intelligence Platform 4.2 SP9 (potentially this could affect any patch) 


SAP BusinessObjects Business Intelligence platform 4.1


KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.