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3255626 - Promotion rule publish error (no media folder) - SAP Commerce Cloud


When trying to publish a Promotion Rule after upgrading from SAP Commerce Cloud 1811 to 2205, below errors are seen:

  • No media folder with qualifier kie-modules can be found.
  • Missing media

In addition, logs similar to below can be found:

  • {"instant":{"epochSecond":1664830343,"nanoOfSecond":948095756},"thread":"RuleEngine-module-swapping-0","level":"ERROR","loggerName":"de.hybris.platform.ruleengine.init.impl.DefaultRuleEngineKieModuleSwapper","message":"Drools Engine Service initialization Exception occurred {}","thrown":{"commonElementCount":0,"localizedMessage":"No media folder with qualifier kie-modules can be found.","message":"No media folder with qualifier kie-modules can be found.","name":"de.hybris.platform.servicelayer.exceptions.UnknownIdentifierException"



  • SAP Commerce 2205 and above.
  • SAP Commerce Cloud 2205 and above.


SAP Commerce Cloud all versions ; SAP Commerce all versions


media, Drools Engine, initialization, kie-modules, promotions, UnknownIdentifierException, Missing media, No media folder, ccv2, hybris , KBA , CEC-SCC-COM-PRO , Promotion Module - Promotion Engine , CEC-SCC-CLA-DEP , Deployments , Problem

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