SAP Knowledge Base Article - Public

3255900 - Requesting Time Off Absence using French Canadian


  • Unable to enter Start and End Times when creating a Leave Request using French Canadian
  • Hours and Minutes not appearing as expected when creating an absence
  • Cannot enter the correct time in absence requesting clock


  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Change the locale to French Canadian and try to apply for a Partial Day Absence
  2. Check that you cannot enter the start and end time values


This is a known issue which the engineering 


The Engineering Team are working to resolve this issue.

A patch to fix the issue is tentatively scheduled for Preview instances from 17th October '22 and Productive instances from 20th October '22.

The following workaround has been provided until the fix is implemented:

Change the locale from "French Canadian" to "French".

This KBA will be updated once the fix date is confirmed.


French Canadian, fr_CA, Clock Times, Absence Request, Time Off, Time Sheet Absence, Leave Request, Start Time, End Time, PTCH-39299, WEF-34098 , KBA , LOD-SF-EC-TIM-ABS , Absence error's - Calculations, Deductions, TT&ET , Problem


SAP SuccessFactors HXM Suite Core 2205