SAP Knowledge Base Article - Public

3255997 - Unable to Schedule Canvas Reports to SFTP through Report Center due to "Use this config" setting Canvas Admin

Symptom

  • "Test FTP Connection Failed" when scheduling canvas report in Report Scheduler (Report Center)

  • In Canvas Admin > SFTP Configuration the "Use this config" checkbox is ticked

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

Environment

SAP SuccessFactors HXM Core 2111

SAP SuccessFactors Reporting and Analytics

  • Report Scheduler

Reproducing the Issue

  1. Access Report Center;
  2. Click in three dots edit button in a canvas report
  3. Selec New Schedule
  4. Navigate to Destination and schedule via SFTP;
  5. Fulfill all the mandatory fields;
  6. When trying to schedule will pop out the error message;
  7. "Cannot establish FTP connection via sftp" or ""Test FTP Connection Failed"
  • Note: This error message does NOT show when scheduling Table Reports

Cause

Currently a known issue in the system

Resolution

As a workaround provided:

  1. Navigate to Report Center
  2. Click View Schedules
  3. Select the Report Distributor
  4. Click Admin on the right-hand side
  5. Click SFTP Configuration
  6. Click the checkbox: Use this config (untick and settings will be cleared on save)
  7. Then Save
  8. You can then schedule reports to SFTP from Report Center schedules.

Keywords

Test Connection Failed, SFTP, Report Scheduler, Schedule, Canvas , KBA , LOD-SF-ANA-EXP , Report Exports (Ad Hoc, YouCalc, ORD) , Problem

Product

SAP SuccessFactors HXM Suite Core 2205