SAP Knowledge Base Article - Public

3256002 - Purchase Order Acknowledgment Status is not Updated by Purchase Order Interactive Form


 Purchase Order Interactive form reply from supplier is not updating Purchase Order Acknowledgment status.


SAP Business ByDesign

Reproducing the Issue

  1. Go to Purchase Requests and Orders work center.
  2. Go to Purchase Orders view.
  3. Search for the ABC (ABC means the Purchase Order ID).
  4. Click in Edit button.
  5. Navigate to Document Flow tab.

There is a Process Communication Error: Purchase Order ABC cannot process an update sent by an external consumer


The Global Location Number maintained for the Company has more than 13 characters.

Please follow the steps below:

  1. Open Purchase Order ABC.
  2. Navigate to General tab.
  3. Double-click in the Company's ID.

You can check that customer has maintained Global Location Number XYZ (XYZ means the Global Location Number).


Firstly please delete the current Global Location Number or maintain one which has 13 characters or less.

Secondly you can create an incident so Support side can cancel or restart the Process Communication Error in the backend. If you do not want to create an incident, after updating the Interactive form the Purchase Order Acknowledgment status will change to 'Acknowledgment Received'.


Global Location Number; Purchase Order; Acknowledgment , KBA , SRD-SRM-PRO , Purchase Requests and Orders , How To


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