Symptom
Complete e-signature form is created with no value maintained for Aadhar Card or PAN Card number.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Candidate completes PDC step, maintaining a value for Aadhar Card or PAN Card number.
- Complete e-signature step is triggered.
- The value for Aadhar Card or PAN Card number is blank.
Cause
Multi value entities like National ID cannot be mapped using a business rule.
Resolution
- When there is a multi value entity such as National ID, document mapping must be done using grid based mapping.
- Please refer to this guide link for more on this configuration: Naming Guidelines for Fields in Onboarding Document Templates.
Keywords
OBX, National ID, mapping, onboarding, document, Aadhar Card, PAN Card, Permanent Account Number, blank, field, e-signature. , KBA , LOD-SF-OBX-DM , Document Management , LOD-SF-OBX-DOC , Generation of Documents using PFS , Problem
Product
SAP SuccessFactors Onboarding
Attachments
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SAP Knowledge Base Article - Public