SAP Knowledge Base Article - Public

3256050 - Document generated with no value for Aadhar Card or PAN Card number - Onboarding

Symptom

Complete e-signature form is created with no value maintained for Aadhar Card or PAN Card number.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Candidate completes PDC step, maintaining a value for Aadhar Card or PAN Card number.
  2. Complete e-signature step is triggered. 
  3. The value for Aadhar Card or PAN Card number is blank.

Cause

Multi value entities like National ID cannot be mapped using a business rule.

Resolution

  1. When there is a multi value entity such as National ID,  document mapping must be done using grid based mapping. 
  2. Please refer to this guide link for more on this configuration: Naming Guidelines for Fields in Onboarding Document Templates.

Keywords

OBX, National ID, mapping, onboarding, document, Aadhar Card, PAN Card, Permanent Account Number, blank, field, e-signature. , KBA , LOD-SF-OBX-DM , Document Management , LOD-SF-OBX-DOC , Generation of Documents using PFS , Problem

Product

SAP SuccessFactors Onboarding

Attachments

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