3256640 - The KUT Field Is Showing The Field Technical ID Name Instead The Field Label

The KUT field is showing the technical ID name instead of the field label/description.

 SAP Cloud for Customer

1. Go to E-Mail Integration WoC.
2. Open the Groupware Settings.
3. Go to Profiles.
4. Open "123"(123 represents the profile name) profile.
5. Go to ADD_IN SETTINGS tab.
6. The field "ABC" (ABC represents the field name)is showing the field ID instead of the label.

Usually this issue happens when the field label was created after the field being added to the OData.

You need to create the field description before add the field to the OData service.
To solve it, you need to remove the field from the OData service and add it again.

1. Open the document.
2. Enter on Adaptation Mode.
3. Edit the "ABC" (ABC represents the field name) field and click on oData.
4. Delete all extension.
5. Save.
6. Exit Adaptation Mode.
7. Close session.
8. Then, add the field back to the OData service.

P.S.: The issue can also happen in case there is no English label to the field.

KUT, Field, Groupware, ID, Label, Description , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2208