SAP Knowledge Base Article - Public

3256640 - The KUT Field Is Showing The Field Technical ID Name Instead The Field Label

Symptom

The KUT field is showing the technical ID name instead of the field label/description.

Environment

 SAP Cloud for Customer

Reproducing the Issue

1. Go to E-Mail Integration WoC.
2. Open the Groupware Settings.
3. Go to Profiles.
4. Open "123"(123 represents the profile name) profile.
5. Go to ADD_IN SETTINGS tab.
6. The field "ABC" (ABC represents the field name)is showing the field ID instead of the label.

Cause

Usually this issue happens when the field label was created after the field being added to the OData.

Resolution

You need to create the field description before add the field to the OData service.
To solve it, you need to remove the field from the OData service and add it again.

1. Open the document.
2. Enter on Adaptation Mode.
3. Edit the "ABC" (ABC represents the field name) field and click on oData.
4. Delete all extension.
5. Save.
6. Exit Adaptation Mode.
7. Close session.
8. Then, add the field back to the OData service.

P.S.: The issue can also happen in case there is no English label to the field.

Keywords

KUT, Field, Groupware, ID, Label, Description , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2208