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3256921 - Cloud Integration flow connection to external partner fails with SslHandshakeTimeoutException: handshake timed out after 10000ms

Symptom

Cloud Integration flow has a HTTPS call to external system which fails with following error: 

io.netty.handler.ssl.SslHandshakeTimeoutException: handshake timed out after 10000ms

By further checking the message processing log of the message failed, following is shown for example:

     Error                       = io.netty.handler.ssl.SslHandshakeTimeoutException: handshake timed out after 10000ms
     ModelStepId            = MessageFlow_XX
     RealDestinationUrl   = https://{hostname}/{path}
     StepId                    = MessageFlow_XX
     Activities [
      {Activity=sap-util://storeHeaders?headers=CamelHttpUri,CamelHttpQuery,CamelHttpMethod, StartTime=Tue Mar 22 09:13:29.892 UTC 2022, StopTime=Tue Mar 22 09:13:29.893 UTC 2022}

      {Activity=setHeader[CamelHttpMethod], StartTime=Tue Mar 22 09:13:29.893 UTC 2022, StopTime=Tue Mar 22 09:13:29.893 UTC 2022}

      {Activity=ahc:https://{hostname}/{path}?clientConfig=#clientConfig_XXXXXXXXX&binding=#binding_XXXXXXXXX&clientConfig.requestTimeout=120000&clientConfig.pooledConnectionIdleTimeout=120000&clientConfig.readTimeout=120000&clientConfig.connectTimeout=10000, StartTime=Tue Mar 22 09:13:29.893 UTC 2022, StopTime=Tue Mar 22 09:13:39.946 UTC 2022}

In the activities section, the last activity, where there is clientConfig.connectTimeout=10000, that means 10 seconds, and difference of StartTime and StopTime of this activity is over the 10 seconds. 

The error can happen intermittently and all the time as well.


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Environment

SAP Cloud Integration

Product

Cloud Integration all versions

Keywords

SslHandshakeTimeoutException: handshake timed out after 10000ms, handshake timed out, SslHandshakeTimeoutException, io.netty.handler.ssl.SslHandshakeTimeoutException, clientConfig.connectTimeout=10000, StartTime, StopTime, SSL Handshake failure, connection timeout,  , KBA , LOD-HCI-PI-CON-HTP , HTTP Adapter , How To

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