Symptom
Configurable Product Line-Items/Child Items are being replicated to C4C with Parent Product System ID instead of it's own System ID.
Environment
SAP SALES CLOUD CPQ Integrated with SAP Cloud for Customer
Reproducing the Issue
- On a quote, add the configured product with it's child items
- Replicate quote to C4C
- Check the Child Items IDs.
Cause
"Child Items" were added to product as Attribute referring to other products.
Resolution
In order to have the System ID for the line items properly copied, it is necessary to create a container attribute, with all desired child products in it and then add it to the Parent Product.
Keywords
C4C, CPQ, Integration, Child Items, ProductSystemId , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , How To
Product
SAP CPQ 2023