SAP Knowledge Base Article - Public

3257076 - Provide your information to get Onboarded tile showing overdue - Onboarding 1.0

Symptom

Candidates are completing their Onboarding steps. But after document are "signed" and status changed to "signed" the "Provide your information to get Onboarded" card  still stays active in the New Home Page.

Environment

SAP SuccessFactor Onboarding 1.0

Cause

In Super Admin > Processes > Process type must be selected.

Resolution

  1. Make sure in Super Admin.
  2. Processes.
  3. Process type is selected as "Onboarding".

To remove tile after the solution is applied, please raise a ticket with support with written consent to remove the tile via script.

Keywords

ONB, Onboarding, OBD , KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , Problem

Product

SAP SuccessFactors Onboarding all versions