Symptom
Some Chargeable Items or Consumption Items are rejected by Convergent Charging with the below log/error:
<SERVICE> Service Pool queue is full
where <SERVICE> is the impacted service (Stateful, Stateless, Guiding, Batch or Multicast)
In addition, the following log can be seen in the log file of a Convergent Charging instance:
Request handler queue is full for service <SERVICE> Service Pool
where <SERVICE> is the impacted service (Stateful, Stateless, Guiding, Batch or Multicast)
Read more...
Environment
SAP Convergent Charging (SAP CC) - All versions
Product
Keywords
QUEUE, SIZE, BATCH_SERVICE_QUEUE_SIZE, DISPATCHER_SERVER_QUEUE_SIZE, MULTICAST_SERVER_QUEUE_SIZE, STATEFUL_SERVICE_QUEUE_SIZE, STATELESS_SERVICE_QUEUE_SIZE, com.sap.SCC.core_server.000435 , KBA , IS-CC , Convergent Charging , Known Error
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.
SAP Knowledge Base Article - Preview