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3257329 - "Service Pool queue is full" / "Request handler queue is full for service" Error - SAP CC

Symptom

Some Chargeable Items or Consumption Items are rejected by Convergent Charging with the below log/error:

<SERVICE> Service Pool queue is full
where <SERVICE> is the impacted service (Stateful, Stateless, Guiding, Batch or Multicast)

In addition, the following log can be seen in the log file of a Convergent Charging instance:

Request handler queue is full for service <SERVICE> Service Pool
where <SERVICE> is the impacted service (Stateful, Stateless, Guiding, Batch or Multicast)


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Environment

SAP Convergent Charging (SAP CC) - All versions

Product

SAP Convergent Charging all versions

Keywords

QUEUE, SIZE, BATCH_SERVICE_QUEUE_SIZE, DISPATCHER_SERVER_QUEUE_SIZE, MULTICAST_SERVER_QUEUE_SIZE, STATEFUL_SERVICE_QUEUE_SIZE, STATELESS_SERVICE_QUEUE_SIZE, com.sap.SCC.core_server.000435 , KBA , IS-CC , Convergent Charging , Known Error

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