Symptom
Some Chargeable Items or Consumption Items are rejected by Convergent Charging with the below log/error:
<SERVICE> Service Pool queue is full
where <SERVICE> is the impacted service (Stateful, Stateless, Guiding, Batch or Multicast)
In addition, the following log can be seen in the log file of a Convergent Charging instance:
Request handler queue is full for service <SERVICE> Service Pool
where <SERVICE> is the impacted service (Stateful, Stateless, Guiding, Batch or Multicast)
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Environment
SAP Convergent Charging (SAP CC) - All versions
Product
Keywords
QUEUE, SIZE, BATCH_SERVICE_QUEUE_SIZE, DISPATCHER_SERVER_QUEUE_SIZE, MULTICAST_SERVER_QUEUE_SIZE, STATEFUL_SERVICE_QUEUE_SIZE, STATELESS_SERVICE_QUEUE_SIZE, com.sap.SCC.core_server.000435 , KBA , IS-CC , Convergent Charging , Known Error
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