Symptom
Candidate is not available in Manage Pending Hire when they decline signature and complete process again
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Candidate declines signature
- Process is sent back to PDC step
- Candidate completes steps again and signs forms
- Candidate should now be available in manage pending hires but is not
Cause
- Process Variant Manager has Document flow and Compliance flow in parallel
- The candidate declined signature
- In case of decline the candidate completes the PDC, CDC, document flow and compliance 2 times.
- Because of the parallel task workflow is not getting completed and onboarding status is not updated to Ready to Hire, hence candidate does not appear in MPH.
- This is bug is identified by engineering and only occurs if candidate declines signature and process variant manager has parallel tasks with document flow.
Resolution
- Engineering team have created a fix.
- OBX-19653 will be available in 2211 release which will be deployed to preview instances on 29th Oct and Production instances on 10th Dec.
- Work around for the affected candidate:
- Manually changing the hiring status to "Ready to Hire" in manage data > Process page.
- Restart the onboarding process.
Keywords
OBX-19653, decline signature, manage pending hires, manage pending recruits, hire status, parallel tasks, document flow , KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Problem
Product
SAP SuccessFactors Onboarding 2111