SAP Knowledge Base Article - Public

3257690 - Policy Document not available while creating Benefit  

Symptom

While creating Benefit from Benefit Admin Overview, Policy Document field is not displaying any Benefit Documents

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

1. Go to Benefit Admin Overview -> Benefit -> Select Benefit

2. Go to Policy Document -> Click on + icon -> Create Benefit Document and fill values for required fields -> Save

3. Then the created Benefit Document or any other Benefit Document is not visible 

Cause

Benefit Document Effective From date was set to current date but the benefit is created for 01/01/1900.

Resolution

Upon changing the Benefit Document Effective From date to 01/01/1900 then the document is searchable under Policy Document field.

Keywords

Policy Document, Benefit Document, Effective date, Benefit  , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors Employee Central 2205 ; SAP SuccessFactors HXM Suite all versions