SAP Knowledge Base Article - Public

3257699 - Assessing benefit tile from home page is generating error

Symptom

When accessing benefit tile from home page system is generating error "Contact your administrator to enable permissions or settings related to this information".

 

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

1. Go to Home Page -> access Benefit Tile

2. System will direct us to My Active Enrolment page -> click on Go to Benefits

3. System generates error as "Contact your administrator to enable permissions or settings related to this information".

Cause

Wrong deep link "https://qacand.hcm.ondemand.com/sf/liveprofile#blockView/blockType/BENEFIT_CURRENT_BENEFITS_PP3" is used while creating benefit tile in Home Page

Resolution

Deep link to be used for navigating benefits is "https://performancemanager8.successfactors.com/xi/ui/pages/empfile/liveprofile.xhtml#/section/sectionCode".

You can replace "sectionCode" with the code that is been used in Configure People Profile -> Benefits Overview section 

Please refer Implementing Global Benefits guide

Keywords

Benefit Tile , Home Page, Deep link , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors Employee Central 2205 ; SAP SuccessFactors HCM suite all versions