Symptom
When accessing benefit tile from home page system is generating error "Contact your administrator to enable permissions or settings related to this information".
Environment
SAP SuccessFactors Employee Central
Reproducing the Issue
1. Go to Home Page -> access Benefit Tile
2. System will direct us to My Active Enrolment page -> click on Go to Benefits
3. System generates error as "Contact your administrator to enable permissions or settings related to this information".
Cause
Wrong deep link "https://qacand.hcm.ondemand.com/sf/liveprofile#blockView/blockType/BENEFIT_CURRENT_BENEFITS_PP3" is used while creating benefit tile in Home Page
Resolution
Deep link to be used for navigating benefits is "https://performancemanager8.successfactors.com/xi/ui/pages/empfile/liveprofile.xhtml#/section/sectionCode".
You can replace "sectionCode" with the code that is been used in Configure People Profile -> Benefits Overview section
Please refer Implementing Global Benefits guide
Keywords
Benefit Tile , Home Page, Deep link , KBA , LOD-SF-EC-GBF , Global Benefits , Problem