3258168 - Extension Field on Item Node of Service Request BO Does Not Work on the Rules for Product and Item Processing Type

You created an Extension Field on the Item node of the Service Request Business Object in C4C and added it in the Rules for Product and Item Processing Type table, however, upon receiving data from FSM, you notice that the data for the extension field is not considered, hence, the corresponding product or item is not determined.

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Item, Node, Root, Extension, Field, Extension Field, Service Request, BO, Business Object, C4C, FSM, KUT Field, KUT, Rules for Product and Item Processing Type, , KBA , LOD-CRM-SRP-CSI , Integration of service ticket with Core systems , Problem