3258613 - SAP Invoice Management by Open Text - Ability for Duplicate Check to detect duplicates with lowercase/uppercase

In SAP Invoice Management by Open Text, when you run the DUPLICATE_CHECK duplicates are not identified in case the values of field XBLNR are lowercase. The customer requests the ability to identify duplicates between upper/lower case values.


In some cases, the content of field XBLNR is transferred to the workflow in lowercase (external data/ own customer's input channel). But SAP supports this field in uppercase only, so the posted invoice (duplicate invoice) contains the value in uppercase. Therefore the DUPLICATE_CHECK does not recognize the duplicates comparing lowercase and uppercase strings.

Expected behavior for product is to handle lowercase characters in duplicate check (converting to uppercase before comparing), because this is a critical function to find duplicates before posting. 

KBA , XX-PART-OPT-INV , SAP Invoice Management by OpenText , Problem