3258623 - SAP Invoice Management by Open Text - Invoice lock is not cleared when you use a custom usermap to check if an approver can approve an invoice

In SAP Invoice Management by Open Text, when you use a custom usermap to check if an approver can approve an invoice, the invoice lock is not cleared.

i.e. You use a custom usermap class in a level based approval (LBA). There, you have custom check logic to check if a user can approve an invoice. If not, the error message "No Approvable line items" is returned, but the entry in the table /ORS/INV_LOCK is not cleared. The error “Invoice Lock Error” occurs when the invoice is recalled.

Note: Although the issue occurs with a custom class, if there is the same return result in a standard class, the issue should be reproducible. You expect that the lock should be removed correctly. 

 

 

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SAP Invoice Management 16.3 by OpenText for SAP S/4HANA ; SAP Invoice Management 20.4 by OpenText for SAP S/4HANA, option for invoice processing ; SAP Invoice Management 7.5 by OpenText for SAP S/4HANA

KBA , XX-PART-OPT-INV , SAP Invoice Management by OpenText , Problem