Symptom
When using the Copy Quote functionality in C4C the Opportunity ID from the original CPQ Quote is not being copied to the new Quote.
Environment
SAP SALES CLOUD CPQ
Reproducing the Issue
- In the C4C mashup screen, create a new CPQ quote from an existing CPQ quote using Copy function.
- The new CPQ quote doesn't show Opportunity ID, and shows as blank.
Cause
- A certain parameter needs to be enabled in the tenant so that the Opportunity ID appears in the newly copied quotes.
- Please note that enabling the parameter would not affect any copying in CPQ, either it is performed from C4C, or scripting or regular copy action.
Resolution
Please contact CPQ Support team by raising a ticket from the SAP for me portal
See Also
3300146 - How to contact SAP CPQ Support team?
Keywords
newly copied Quote, original CPQ Quote, Copy Quote functionality, C4C Mashup, Opportunity ID, missing, cloud for customer, Copy function , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem
Product
SAP CPQ 2020