3259265 - ASE Backup execution by Veritas failed - SAP ASE

• Using Veritas NetBackup as a backup tool
• Backup Server log reports the following error:
  D00: SYBMULTBUF ERROR: Emulator interprocess communication failed with error state = 9, error code=0, system message=Pipe I/O returned 0 bytes.
  Backup Server: 4.194.2.1: Internal error. The srv_select() function was called to complete an I/O for 2240 bytes. After retrying 2241 times only 0 bytes have been read.
  Backup Server: 4.141.2.75: [0] The 'read' call failed for database/archive device while working on stripe device 'sybackup::-SERV master.server -CLIENT client1 -POL policy1 -SCHED Default-Application-Backup -STAT_FILE::000' with error number 0 (Error 0). Refer to your operating system documentation for further details.
  Backup Server Internal Error: 4.62.3.1: Multibuffering subprocesses died, archive sybackup::-SERV master.server -CLIENT client1 -POL policy1 -SCHED Default-Application-Backup -STAT_FILE::000.
  Backup Server: 4.141.2.66: [0] The 'write' call failed for database/archive device while working on stripe device 'sybackup::-SERV master.server -CLIENT client1 -POL policy1 -SCHED Default-Application-Backup -STAT_FILE::000' with error number 32 (Broken pipe). Refer to your operating system documentation for further details.
  Backup Server Internal Error: 4.62.3.8: Multibuffering subprocesses died, archive sybackup::-SERV master.server -CLIENT client1 -POL policy1 -SCHED Default-Application-Backup -STAT_FILE::000.
  Backup Server: 6.31.2.2: Volume rejected.
  Backup Server: 1.14.2.2: Unrecoverable I/O or volume error.  This DUMP or LOAD session must exit.
• After adding -D1 in RUN_backup server file, reboot backup server, then dump database again.  It adds the following information on backup server errorlog:
  

   A00: E-Diag: Received the trace flags bitmap. Tracing within sybmultbuf is enabled.
   A00: E-Diag: Calling=syb_defineapi(), min_version=65536, max_version=131073, min_iosize=2048, max_iosize=2147483647
   A00: E-Diag: Returning=syb_defineapi(): Status=SYB_SUCCESS
   A00: E-Diag: Calling=syb_queryapi()
   A00: E-Diag: Returning=syb_queryapi(): API Version=20001, Application version=900000, Application name='Veritas NetBackup for SYBASE, Application options=1, Application Max i/o size=2147483647
   Backup Server: 1.70.1.2: Configuring the shared memory per stripe to 786432 bytes.
   Backup Server: 4.132.1.1: Attempting to open byte stream device: 'sybackup::-SERV master.server -CLIENT client1 -POL policy1 -SCHED Default-Application-Backup -STAT_FILE::000'
   A00: E-Diag: Calling=syb_open(), Mode=SYB_WONLY,
   Stripe #=0, Total stripes=1,
    Command type=DATABASE, Options=10,
    Database server=XXX,
   Backup server=XXX_BS,
   Database=XXX,
    Language=us_english, Character set=utf8,
   Days=44849, Time=17039364,

   A00: E-Diag:  Archive string[0]=sybackup::-SERV master.server -CLIENT client1 -POL policy1 -SCHED Default-Application-Backup -STAT_FILE, Size=26214400

   A00: SYBMULTBUF: bs_trap; process received signal 4
  +++PARALLEL TOOLS CONSORTIUM LIGHTWEIGHT COREFILE FORMAT version 1.0
  +++LCB 1.0 Mon Mon Day Time Year Generated by IBM AIX 7.2
  #
  +++ID Node 0 Process 31916396 Thread 1
  ***FAULT "SIGILL - Illegal instruction"
  +++STACK
  # At location 0x0000000000000000 but procedure information unavailable.
  # At location 0x090000001093f79c but procedure information unavailable.
  # At location 0x000000010000a000 but procedure information unavailable.
  # At location 0x00000001000070dc but procedure information unavailable.
  # At location 0x0000000100007944 but procedure information unavailable.
  # At location 0x0000000100000b8c but procedure information unavailable.
  ---STACK
  ---ID Node 0 Process 31916396 Thread 1
  ---LCB

• SAP Adaptive Server Enterprise (ASE) All Versions
• Veritas NetBackup - All versions

KBA , BC-DB-SYB , Business Suite on Adaptive Server Enterprise , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , Problem