SAP Knowledge Base Article - Public

3259297 - Warranty Not Assigned Automatically During Outbound

Symptom

A warranty for a certain product category exists in the system.

You create a new serial number for a product in the product category when posting goods issue for Sales Order.

However,  the registered product is generated without automatically assigning the relevant warranty after outbound delivery is released.

Environment

 SAP Business Bydesign

Reproducing the Issue

  1. Navigate to Outbound Logistics Work Center.
  2. Go to Outbound Deliveries view.
  3. Open the Outbound Delivery ABC.
  4. Go to the Line Items tab.
  5. Select the product XYZ.
  6. Under Serial Numbers sub-tab.
  7. Open on the desired serial.
  8. See that the Warranty Assignment section is empty.

Cause

In Product Master under Sales tab, no warranty data maintained for Sales Org XXX, Distribution Channel YYY.

Resolution

Prerequisites: Automatic Warranty Assignment is not scoped for Outbound Delivery Processes in Business Configuration.

You can reference KBA 2416594 to scope the question.

To maintain warranty data, follow the steps below:

  1. Open master data of product.
  2. Navigate to Sales Tab.
  3. Select the combination of Sale Org and Distribution Channel corresponding to the sales order.
  4. Navigate to Warranty Subtab.
  5. Add Warranty.
  6. Save.

See Also

 2416594 - Warranty not assigned automaticaly in Outbound Logistics

Keywords

Warranty Assignment; Registered Product; Serial Number; Business Configuration; Automatically. , KBA , SRD-SCM-WME-OUT , Outbound Logistics , AP-ODP-OD , Outbound Delivery , How To

Product

SAP Business ByDesign 2208