Symptom
When searching for a Child Requisition and clicking on "Add Role", an error occurs: "an unexpected error occurs" and the system keeps loading.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Go to Recruiting
- Go to Job Requisitions
- In the Job Req dashboard, hover over an Evergreen Req and click on "Add Child Requisitions"
- A pop up window appears to search for Chile Requisitions
- Click on "Add Role"
- An error occurs: "an unexpected error occurs" and the system keeps loading
Cause
Families and Roles are not configured and not being used in the instance. When clicking on "Add Role" the system is trying to load all the roles. But because there are no roles configured, the error occurs.
Resolution
Configure Families and Roles.
See Also
Keywords
Error, Loading, Role, Evergreen, Child, Requisition , KBA , LOD-SF-RCM-JOB , Job Postings & Requisitions , Problem
Product
SAP SuccessFactors Recruiting all versions