SAP Knowledge Base Article - Public

3259555 - When clicking on "Add Role" button from search a Child Requisition an error occurs

Symptom

When searching for a Child Requisition and clicking on "Add Role", an error occurs: "an unexpected error occurs" and the system keeps loading. 

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to Recruiting
  2. Go to Job Requisitions
  3. In the Job Req dashboard, hover over an Evergreen Req and click on "Add Child Requisitions"
  4. A pop up window appears to search for Chile Requisitions
  5. Click on "Add Role"
  6. An error occurs: "an unexpected error occurs" and the system keeps loading

Cause

Families and Roles are not configured and not being used in the instance. When clicking on "Add Role" the system is trying to load all the roles. But because there are no roles configured, the error occurs. 

Resolution

Configure Families and Roles. 

See Also

Use Job Profile Builder with Job Requisitions

Keywords

Error, Loading, Role, Evergreen, Child, Requisition , KBA , LOD-SF-RCM-JOB , Job Postings & Requisitions , Problem

Product

SAP SuccessFactors Recruiting all versions