Symptom
- Alert configured on custom MDF object is not getting triggered.
- Alert is not triggering as expected.
- Alert on workflow is not getting trigged post save of the workflow/request.
Environment
SAP SuccessFactors HCM Suite
Reproducing the Issue
- Log onto SF.
- Proxy as user who wishes to create an entry on the affected MDF object.
- Go to Employee profile of the user.
- Add a new record to the affected object to trigger the workflow request.
- Proxy/log into SF as the approver for the request triggered.
- Go to workflow requests.
- Proceed to approve the workflow.
- Notice that the alert once approved is not triggered as expected as per configuration on post save rules.
- Workflow is approved and completed without the desired/expected alert.
Cause
Corresponding alert does not exist in Manage Data.
Resolution
- Create an Alert Message. Go to Manage Data > Create New > select the object AlertMessage.
- Ensure you can find the message under Manage Datas > Alert Message after configuring the message.
See Also
Keywords
Successfactors, MDF, Alert messages on MDF, Object definition, Workflows, Business Rule, multiple alerts, notification, custom MDF alert , KBA , LOD-SF-MDF-RUL , Custom Oject based Business Rules , Problem
Product
SAP SuccessFactors HCM Suite all versions