SAP Knowledge Base Article - Public

3259573 - MDF Alert error not generated

Symptom

  • Alert configured on custom MDF object is not getting triggered.
  • Alert is not triggering as expected. 
  • Alert on workflow is not getting trigged post save of the workflow/request. 

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Log onto SF. 
  2. Proxy as user who wishes to create an entry on the affected MDF object. 
  3. Go to Employee profile of the user. 
  4. Add a new record to the affected object to trigger the workflow request. 
  5. Proxy/log into SF as the approver for the request triggered. 
  6. Go to workflow requests.
  7. Proceed to approve the workflow. 
  8. Notice that the alert once approved is not triggered as expected as per configuration on post save rules. 
  9. Workflow is approved and completed without the desired/expected alert. 

Cause

Corresponding alert does not exist in Manage Data.

Resolution

  • Create an Alert Message. Go to Manage Data > Create New > select the object AlertMessage.
  • Ensure you can find the message under Manage Datas > Alert Message after configuring the message. 

See Also

Keywords

Successfactors, MDF, Alert messages on MDF, Object definition, Workflows, Business Rule, multiple alerts, notification, custom MDF alert , KBA , LOD-SF-MDF-RUL , Custom Oject based Business Rules , Problem

Product

SAP SuccessFactors HCM suite all versions