SAP Knowledge Base Article - Public

3259584 - Candidate Appears in MPH after Rejecting DocuSign Signature - Onboarding


  • Candidate rejects signature in DocuSign and still candidate sent to Manage Pending Hires/Recruits


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Candidate receives email from Docusign to sign documents
  2. Candidate declines signature
  3. Candidate is sent to Manage Pending Hires


Expected Behavior


  1. This is working as per design.
  2. If there is no Personal Data Collection step defined in Process Variant Manager
  3. Candidate declines the signature, the document flow is considered to be completed & candidate moved to MPH.
  4. The only option now to capture desired details in document is to restart the onb process to continue the flow again. 


DocuSign, decline signature, decline, manage pending hires, signature, sign documents, decline documents , KBA , LOD-SF-OBX-DSN , Docusign Integration , Problem


SAP SuccessFactors Onboarding ; SAP SuccessFactors Onboarding 2205