You have enabled in Company Settings the following:
- "Enable Side Pane"
- "Disable Header Information from Top"
However, in the Side Panel, you would like the "Alerts" tab to be the default instead of the "Details" tab;
- SAP Cloud for Customer
Reproducing the Issue
Currently See the below steps for an example of reproducing steps of the issue (as this side panel is present in other WCs as well):
- Go to Customer WC;
- Go to Accounts View;
- Open any Customer;
- See that "Details" tab is always shown, is default;
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Currently it is not possible to default "Alerts" side panel tab whenever you enter the object versus seeing the "Details" side panel.
So, it is only possible to have "Details" side panel as default.
Currently, this scenario is the current system behavior.
An alternative option may be to check the SAP Cloud for Customer Customer Influence to submit an idea:
side panel, default, details, alerts. SAP Service Cloud , KBA , AP-RC-UIF-FLX , Page Layout & Key User Configuration , How To