SAP Knowledge Base Article - Public

3259667 - Cannot open model based live data connection SAP SportsOne with username and password authentication type in SAP Analytics Cloud (SAC)


The following behaviour occurs in SAP Analytics Cloud (SAC):

  • User is not receiving connection authentication pop up when trying to open model based on the live data connection SportsOne.
  • Error message occurs in the Network Tab: 401 - Not authorized |You're not allowed to access the specified resource. Credentials are missing or incorrect.


  • SAP Analytics Cloud (Enterprise) 2022.21.1
  • SAP SportsOne
  • Live Data Connection to SAP HANA

Reproducing the Issue

  1. Login to SAC.
  2. Try to open model based on SportsOne connection with non-stored credentials.
  3. Notice that no backend credentials pop up is appearing.
  4. In the Network Tab GetServerInfo request is failing with message: 401 Unauthorized (from service worker).


This issue is currently under investigation by development.


This issue is currently under investigation by development.

See Also

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