SAP Knowledge Base Article - Preview

3259711 - Who to contact at SAP for contract and/or licensing questions - SAP for Me / SAP ONE Support Launchpad

Symptom

  • When to log a support incident for licensing questions
  • Who to contact for License Key topics
  • When to contact the SAP Account Manager
  • When to log an incident for license key topics
  • Who can answer licensing questions at SAP
  • Who to contact for various licensing topics
  • Does contractual license allow me to download software?
  • Who to contract for questions or issues with contractual licenses
  • What type of topics can component XX-SER-LIKEY* help with?


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Environment

Keywords

License Entitlements , contractual , contracting , software activation , XX-SER-LIKEY , XX-SER-LIKEY-BOJ , XX-SER-LIKEY-SYB , XX-SER-SAPSMP-SWC , XX-SER-LAS , SAP Licensing Guide , S4M , Licensing Auditing , Software use , Software usage rights , logging incidents for licensing topics , license materials , expired maintenance , installation maintenance , expired installation , expired hardware , , KBA , XX-SER-LIKEY , License keys for SAP systems , XX-SER-LIKEY-SYB , Sybase Products , XX-SER-LIKEY-BOJ , Business Objects Products , XX-SER-FORME , SAP for Me , XX-SER-LAS , License Auditing Services , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , XX-SER-SAPSMP-SWC , SAP Support Portal - Software Distribution Center , Problem

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