3259830 - Internal Server Error when Logging into Backoffice

When trying to access Backoffice an error screen appears '500 - Internal Server Error' and 'Something went wrong on our end'. Kindly refer to the following image:

In the console of the browser a NullPointerException can be found, and in the application logs, similar ones to below are seen:

• {"origin":"catalina","timeMillis":1666101124796,"thread":"hybrisHTTP9","level":"SEVERE","loggerName":"org.apache.catalina.core.ContainerBase.[Catalina].[localhost].[/backoffice].[zkLoader]","threadId":136,"threadPriority":5,"message":"Servlet.service() for servlet [zkLoader] in context with path [/backoffice] threw exception","contextMap":{"sourceClassName":"org.apache.catalina.core.StandardWrapperValve","sourceMethodName":"invoke"},"thrown":{"localizedMessage":"Cannot invoke \"com.hybris.cockpitng.core.util.CockpitProperties.getProperty(String)\" because the return value of \"com.hybris.cockpitng.composer.LoginFormComposer.getGlobalProperties()\" is null","message":"Cannot invoke \"com.hybris.cockpitng.core.util.CockpitProperties.getProperty(String)\" because the return value of \"com.hybris.cockpitng.composer.LoginFormComposer.getGlobalProperties()\" is null","name":"java.lang.NullPointerException"

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

• SAP Commerce
• SAP Commerce Cloud

internal server error, 500, backoffice, login, ccv2, hybris , KBA , CEC-SCC-CDM-BO , Backoffice & Product Content Management , Known Error