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3259830 - 500 error when accessing backoffice

Symptom

  • When trying to access backoffice you get a 500 error on login page

  • Backoffice console logs show NPE with following stacktrace:
{"origin":"catalina","timeMillis":1666101124796,"thread":"hybrisHTTP9","level":"SEVERE","loggerName":"org.apache.catalina.core.ContainerBase.[Catalina].[localhost].[/backoffice].[zkLoader]","threadId":136,"threadPriority":5,"message":"Servlet.service() for servlet [zkLoader] in context with path [/backoffice] threw exception","contextMap":{"sourceClassName":"org.apache.catalina.core.StandardWrapperValve","sourceMethodName":"invoke"},"thrown":{"localizedMessage":"Cannot invoke \"com.hybris.cockpitng.core.util.CockpitProperties.getProperty(String)\" because the return value of \"com.hybris.cockpitng.composer.LoginFormComposer.getGlobalProperties()\" is null","message":"Cannot invoke \"com.hybris.cockpitng.core.util.CockpitProperties.getProperty(String)\" because the return value of \"com.hybris.cockpitng.composer.LoginFormComposer.getGlobalProperties()\" is null","name":"java.lang.NullPointerException","extendedStackTrace":[{"class":"com.hybris.cockpitng.composer.LoginFormComposer","method":"initLangPacks","file":"LoginFormComposer.java","line":158},{"class":"com.hybris.cockpitng.composer.LoginFormComposer","method":"doAfterCompose","file":"LoginFormComposer.java","line":101},{"class":"org.zkoss.zk.ui.impl.UiEngineImpl","method":"doAfterCompose","file":"UiEngineImpl.java","line":616},{"class":"org.zkoss.zk.ui.impl.UiEngineImpl","method":"execCreateChild0","file":"UiEngineImpl.java","line":941},{"class":"org.zkoss.zk.ui.impl.UiEngineImpl","method":"execCreateChild","file":"UiEngineImpl.java","line":888},{"class":"org.zkoss.zk.ui.impl.UiEngineImpl","method":"execCreate0","file":"UiEngineImpl.java","line":775},{"class":"org.zkoss.zk.ui.impl.UiEngineImpl","method":"execCreate","file":"UiEngineImpl.java","line":739},{"class":"org.zkoss.zk.ui.impl.UiEngineImpl","method":"execNewPage0","file":"UiEngineImpl.java","line":460},{"class":"org.zkoss.zk.ui.impl.UiEngineImpl","method":"execNewPage","file":"UiEngineImpl.java","line":368},{"class":"org.zkoss.zk.ui.http.DHtmlLayoutServlet","method":"process","file":"DHtmlLayoutServlet.java","line":215},{"class":"org.zkoss.zk.ui.http.DHtmlLayoutServlet","method":"doGet","file":"DHtmlLayoutServlet.java","line":140},{"class":"javax.servlet.http.HttpServlet","method":"service","file":"HttpServlet.java","line":655},{"class":"javax.servlet.http.HttpServlet","method":"service","file":"HttpServlet.java","line":764},{"class":"org.apache.catalina.core.ApplicationFilterChain","method":"internalDoFilter","file":"ApplicationFilterChain.java","line":231},{"class":"org.apache.catalina.core.ApplicationFilterChain","method":"doFilter","file":"ApplicationFilterChain.java","line":166},{"class":"org.apache.tomcat.websocket.server.WsFilter","method":"doFilter","file":"WsFilter.java","line":52},{"class":"org.apache.catalina.core.ApplicationFilterChain","method":"internalDoFilter","file":"ApplicationFilterChain.java","line":193},{"class":"org.apache.catalina.core.ApplicationFilterChain","method":"doFilter","file":"ApplicationFilterChain.java","line":166},...


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Environment

  • SAP Commerce Cloud 2105
  • SAP Commerce Cloud 2205

Product

SAP Commerce Cloud all versions

Keywords

KBA , CEC-COM-ADM-BO , Backoffice , Known Error

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