SAP Knowledge Base Article - Public

3260232 - Phone number and Email showing twice on Work Zone user profile

Symptom

Email and phone shows up twice on Work Zone user profile, first on the top then on the Contact Information section.

“Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.”

Environment

SAP SuccessFactors Work Zone

Reproducing the Issue

On User Profile Overview tab, information shows in two places:

Cause

It is the expected behavior and system is working as per design.

Resolution

On Overview page, the information is fixed and works as a summary on contact information for that user and will also appear on Contact Information section with further details.

See Also

SAP Help Portal User Profile

Keywords

Work Zone user profile, phone number, email, overview, user profile information , KBA , LOD-SF-SWZ-PRF , User profile & data , LOD-SF-EAS-WZH , Home Pages , Bug Filed

Product

SAP Jam Collaboration all versions