3260436 - Onboardee Unable to Upload Attachment during PDC

Symptom

Onboarding New Joiner attachment upload issue.
Candidate unable to upload attachment during Personal Data collection step, it loads continuously.
No vendor is configured on this system! Please configure a vendor on Document Management Service setup page in Admin Center.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

Login to BizX as the Onboardee
Go to Provide your details to get onboarded
Click on Start for Provide your personal information
Go to Work Permit section and try to upload a file
It keeps loading

Cause

The OpenText connection is not set to visible for the external candidate

Resolution

Create ticket with SAP Product Support

Provide the following details:

Company ID
Written consent to execute a script to set the Opentext visibility to y

Keywords

No vendor is configured on this system! Please configure a vendor on Document Management Service setup page in Admin Center., Attachments, PDC, loading, OBX , KBA , LOD-SF-OBX-DM , Document Management , Problem

Product