SAP Knowledge Base Article - Public

3260613 - Live Tunnel Connection to SAP HANA starts to fail suddenly in all CN40 tenants in SAP Analytics Cloud (SAC)

Symptom

  • Live Tunnel Connection to SAP HANA is not working in all CN40 tenants
  • From Chrome Network trace (HAR file), the following error message could be observed in the GetServerInfo request sent to tunnel connection:
    • Status Code:
      440 status code 440 (from service worker)
    • Response:
      Session is expired

Environment

  • SAP Analytics Cloud, Enterprise Edition 2022.15.15

Reproducing the Issue

  1. Log on to SAC tenant.
  2. Try to Create/Edit one Live Tunnel connection to SAP HANA.
  3. Click OK button.
    => Error appears.

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, Live, Tunnel, 440, Session, expired , KBA , LOD-ANA-LDC-HAN , SAC Live Data Connection HANA , Problem

Product

SAP Analytics Cloud 1.0