3260805 - Initiate Onboarding button Missing - Onboarding

• The "Initiate Onboarding" button is missing for one or more candidates in Recruiting Management (RCM).
• Users are unable to initiate the onboarding process because the "Initiate Onboarding" button is not available.
• The "Initiate Onboarding" button is not displayed in RCM, preventing the hiring team from starting the onboarding process.
• The "Initiate Onboarding" option is unavailable for eligible candidates in Recruiting Management.
• Although the candidate is in the expected hiring stage, the "Initiate Onboarding" button is not visible.
• Different candidates may experience the missing "Initiate Onboarding" button due to various system or configuration scenarios. Most of these scenarios can be identified and resolved using the self-service checks available in the Onboarding Check Tool.

SAP Successfactors Onboarding

• The "Initiate Onboarding" button is not appearing in Recruiting Management due to one of several possible validation or configuration issues. These scenarios can be diagnosed using the self-service capabilities provided by the Check Tool.
• For all the scenarios we have multiple checks in Check Tool, however, if the candidate is Purged, we will have to run a script to enable the initiate onboarding button (This is only applicable if New Experience Workbench is enabled).

Scenario 1: Any scenario where the candidate was not purged either in the legacy candidate workbench or the latest candidate workbench

To resolve the issue for any other scenario apart from purge, there are 2 options from Check Tool:

Option 1:

• Go to Check Tool > Validation > Application > Onboarding
• Validate the checks in ONB2CheckProcessObjectExistsWithValidStatus and ONB2CheckProcessTriggerObjectExists 
• Apply Quick Fix 

Option 2:

• Go to Check Tool > System Health > Application > Onboarding
• Validate the check for ONB2CheckProcessFlowExistsForRCMInitiation 
• Apply Quick Fix

Scenario 2: Initiate Onboarding Button is not available after the candidate was purged and latest candidate workbench is enabled

• We have a known issue where the switch is not enabled when the latest candidate workbench is enabled and candidate is purged.
• Please create a ticket to SAP Support with the approval to run a script.

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