3260814 - Error when synchronizing users from RCM to RMK : Error in Automated Process Logs (Partners Only) - Recruiting Marketing

Recruiters are not getting synchronized between RCM and RMK. Export Automated Process Logs, in Command Center v2, shows one of  the following message:

1.

<result>FAILED</result>
                        <result-msg>NullPointerException: while trying to invoke the method com.jobs2web.common.util.TokenRequest.toString() of a null object loaded from local variable 'tokenRequest'</result-msg>

2. 

<result>error</result>
    <result-msg>RestCallException: java.net.SocketTimeoutException: connect timed out: [datacenter].successfactors.com:443</result-msg>

3. 

"Cannot invoke "com.jobs2web.common.util.TokenRequest.toString()" because "tokenRequest" is null"

Note: Access to Command Center is required to extract Automated Process Logs. 

SAP SuccessFactors Recruiting Marketing

Scenario 1 & 2: A possible cause is the "Deployment Data Center" field is incorrectly configured in Career Site Builder.

Scenario 3: This happens because the Company Id or Deployment Data Center is configured incorrectly in Career Site Builder. 

Scenario 1 & 2: It is necessary to correct the Deployment Data Center selected under Career Site Builder > Settings > Site Configuration > Site Integrations.

Scenario 3:  Please correct the Company Id or Deployment Data Center fields on Career Site Builder > Settings > Site Configuration > Site Integration tab.

After performing the above change, click on the Execute Now button.

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