SAP Knowledge Base Article - Public

3260814 - Error when synchronizing users from RCM to RMK : null object loaded from local variable 'tokenRequest'- Recruiting Marketing

Symptom

Recruiters are not getting synchronized between RCM and RMK. Export Automated Process Logs, in Command Center v2, shows the following message:

<result>FAILED</result>
                        <result-msg>NullPointerException: while trying to invoke the method com.jobs2web.common.util.TokenRequest.toString() of a null object loaded from local variable 'tokenRequest'</result-msg>

Environment

SAP SuccessFactors Recruiting Marketing

Cause

A possible cause is the "Deployment Data Center" field is incorrectly configured in Career Site Builder.

Resolution

It is necessary to correct the Deployment Data Center selected under Career Site Builder > Settings > Site Configuration > Site Integrations.

Keywords

error message, recruiter sync, users, export automated process logs, rmk , KBA , LOD-SF-RMK-INT , Integrations with RCM, Job Posting, CAS , Problem

Product

SAP SuccessFactors Recruiting all versions