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3261104 - Focused Run: How to create one incident per one Alert Cluster

Symptom

All events were grouped by activating the Alert Correlation so only one alert cluster exists.
 However, the incident was created for every single events.


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Environment

Focused Run 3.0 FP01 or higher

Prerequisites

1. This feature is available from Focused Run 3.0 FP01 or higher
2. In case of FRUN 3.0 FP01 and FP02, latest version of Composite Note for Advanced Event & Alert Management for each FP level should to be implemented. For FRUN 3.0 FP03, the required changes were already included the feature package(FP) itself.

Product

SAP Focused Run 3.0 ; SAP Focused Run 4.0

Keywords

alerts, correlation, clustered, grouped, case, Snow, context family, ticket, outbound connector, FRUN , KBA , SV-FRN-APP-AEM , FRUN: Alert & Event Management (AEM) , How To

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