SAP Knowledge Base Article - Public

3261238 - HTML tags found in email content of custom workflow notification 

Symptom

HTML tags are found as below in the email content sent for workflow approval where notifications are configured using Document Generation 

<HTML><BODY><p>You have a Annual Leave request for XYZ. https://H1.safelinks.protection.outlook.com/?url=https%3A%2F%2Fperformancemanager11.successfactors.com%2Fsf%2Fhrisworkflowapprovelink%3FworkflowRequestId%111113DV4-NCKPniYhq_oFhYVm25_Y0w4M71JQFShfZ9bcCwb496be0c808da9211a0d9%7C2a6c9205347f412bb2c74e0e12adfe44%7C0%7C0%7C637982901667673548%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=9BvvJ013H%2FE%2FzPJkdIFioOyeCctiJmvpF%2F3uLIwubZA%3D&amp;reserved=0</p>

</BODY></HTML>

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

1. Proxy as employee XYZ and request leave from time off section 

2. E-mail will be triggered to Manager 

Cause

"Enable HTML email notifications" setting was not enabled 

Resolution

Kindly enable "Enable HTML email notifications" in SF system as below  

1, Admin Centre -> Company System and Logo Settings ->

2. Enable 'Enable HTML email notifications'

3. Save changes 

Keywords

HTML Tags, Email content, Document Generation, Enable HTML email notifications , KBA , LOD-SF-EC-DOC , Document Generation , Problem

Product

SAP SuccessFactors Employee Central 2205 ; SAP SuccessFactors HXM Suite all versions