Symptom
HTML tags are found as below in the email content sent for workflow approval where notifications are configured using Document Generation
<HTML><BODY><p>You have a Annual Leave request for XYZ. https://H1.safelinks.protection.outlook.com/?url=https%3A%2F%2Fperformancemanager11.successfactors.com%2Fsf%2Fhrisworkflowapprovelink%3FworkflowRequestId%111113DV4-NCKPniYhq_oFhYVm25_Y0w4M71JQFShfZ9bcCwb496be0c808da9211a0d9%7C2a6c9205347f412bb2c74e0e12adfe44%7C0%7C0%7C637982901667673548%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=9BvvJ013H%2FE%2FzPJkdIFioOyeCctiJmvpF%2F3uLIwubZA%3D&reserved=0</p>
</BODY></HTML>
Environment
SAP SuccessFactors Employee Central
Reproducing the Issue
1. Proxy as employee XYZ and request leave from time off section
2. E-mail will be triggered to Manager
Cause
"Enable HTML email notifications" setting was not enabled
Resolution
Kindly enable "Enable HTML email notifications" in SF system as below
1, Admin Centre -> Company System and Logo Settings ->
2. Enable 'Enable HTML email notifications'
3. Save changes
Keywords
HTML Tags, Email content, Document Generation, Enable HTML email notifications , KBA , LOD-SF-EC-DOC , Document Generation , Problem