SAP Knowledge Base Article - Public

3261712 - Not able to send group invite on SAP JAM/ Work Zone for some active users

Symptom

While sending a group invitation, not all the user profiles are appearing in the search.

Environment

  • SAP SuccessFactors Work Zone

  • SAP Jam Collaboration



Reproducing the Issue

  1. Access the group 
  2. Click on "+ Invite" button and on 'Add People To The Group Invitation List ' field type user email id/ user id/ first name / Last name'.
  3. Search for the Example user
  4. It doesn't return any suggestion, even typing all the user name

Cause

Indexing issue

Resolution

Contact the SAP Support to proceed with the re-index.

SAP Support: Please check the internal memo.

Keywords

search users on JAM, search users on Work Zone, Index issue on work zone, cannot search for users, search not working, index, reindex, INC2414105 , KBA , LOD-SF-JAM-GRP , Group Issues , Problem

Product

SAP SuccessFactors HXM Suite Core 2205