SAP Knowledge Base Article - Public

3261782 - Launch Team Meeting Is Greyed Out


Launch Team Meeting option in appointment is greyed out.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to Activities Work center.
  2. Open Appointments View.
  3. Click on + to create a new appointment.
  4. Make sure that the Microsoft Teams Collaboration option is selected and create the appointment.
  5. Save and open.
  6. In header section you will see that Launch Team Meeting option is greyed out.


1. Make sure that "Do you want to enable Microsoft Teams integration?" is marked in scoping as per below steps:

  1. Go to Business Configuration.
  2. Enter Implementation Projects.
  3. Select your project and navigate to Edit Project Scope.
  4. Navigate to Questions.
  5. Under Sales expand the Account and Activity Management.
  6. Select Activity Management and mark the question "Do you want to enable Microsoft Teams integration?".

2. Perform the consent for Microsoft Teams integration as per below steps:

  1. Ensure that you have the Microsoft Office 365 exchange online license.
  2. Navigate to Administrator Work center.
  3. Enter General Settings.
  4. Under Microsoft Teams, click on Enable Microsoft Teams integration.
  5. Choose any of the permission types (User Delegation or Application Delegation) and click Confirm.
  6. This redirects to the Microsoft Teams authentication page.
  7. Sign in with your Microsoft 365 username and password.
  8. A new window opens for consent.
  9. In the case of User Delegation permission type, your administrator has to select the check box "Consent on behalf of your organization" available at the end of all the permissions listed.
  10. Click Accept.

3. Ensure that your administrator has maintained your Microsoft Teams e-mail address in the employee details. If not, add the email address by performing the following steps.

  1. Go to Administrator Work center.
  2. Enter Employees View.
  3. Select affected employee and click Edit.
  4. Update the email address and click Save.
  5. The same email ID must also be a part of your Microsoft Azure active directory.

4. Create the appointment with at least one attendee that has a valid email address.

Note: Please ensure that you have the Microsoft Office 365 exchange online license and you are using online exchange server. If you are using on-premise or hybrid exchange server, it is not supported and will not work.

See Also

3100512 - C4C MS Teams Integration FAQ

Microsoft Teams Integration in SAP Cloud for Customer - Help Portal


Microsoft Teams Integration, Appointment, Launch Team Meeting, Disabled, Greyed out , KBA , LOD-CRM-TMS , Microsoft Teams Collaboration Channel , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2208