SAP Knowledge Base Article - Public

3261857 - Cannot enroll user in Zoom class

Symptom

User cannot register for a Zoom Class.

VLS Error Code: Transaction rolled back because it has been marked as rollback-only.

VLS Error: Registration has not been enabled for this meeting: #RANDOM_NUMBER#.

Environment

SAP SuccessFactors Learning

Cause

Possible causes:

  • One of the Zoom instructor's settings was changed to enable "Use Personal Meeting ID (PMI) when scheduling a meeting" which caused the registration issue.
  • When an instructor has a Personal Link set up in his "meetings" section of Zoom.

Resolution

In Zoom Admin panel, change the instructor's account to not use their Personal Meeting ID.

In case that help is required to perform these changes/adjustments, please contact your Zoom support.

Keywords

Registration issue, VLS Error, Registration has not been enabled for this meeting, Transaction rolled back because it has been marked as rollback-only, Zoom meeting registration, Zoom meeting error , KBA , LOD-SF-LMS-VLS , Virtual Learning System , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors Learning all versions