SAP Knowledge Base Article - Public

3262248 - Learning sites not available for external users

Symptom

Learning sites for external users access aren't working.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Set up a Learning site under Learning Administration > System Administration > Application Administration > Sites for external users to have access to the system >
  2. After the site is properly configured, when trying to access it, the web page won't load as expected.

Cause

Learning sites and native login features are being deprecated as we are moving forward with the IAS Authentication. Detailed information can be found in the KBA 2880339.

For existing customers, the feature will still work until it is completely removed, but new implementations are not supported. 

For tenants created after the 1H2022 release, learning sites will only be available after IAS is implemented. 

Resolution

Once you activate Identity Authentication, the process of creating Learning-only users becomes available.

See Also

Keywords

learning, site, external, user, access, native, login, website, not, working, IAS, load, HTTP, ERROR, 404, page, can’t, found, webpage, web address , KBA , LOD-SF-LMS-IAS , LMS IAS Integration for External User , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-EXT , Sites and External Users , Problem

Product

SAP SuccessFactors Learning all versions