Symptom
"Time for a Break" Engagement Card is appearing on the latest homepage, even though you have removed the main absence time type from the user Time Profile
Environment
SAP SuccessFactors, Employee Central, Time Off
Reproducing the Issue
- Latest Homepage is activated
- The card "Time for a break?" appears as the conditions as per the guide were met for the user at the time of activation
- Navigate to the user's Time Profile from Manage Data > no "main absence time type" is assigned
- It is expected that if no main absence time type is defined on the time profile, that the card does not appear
Cause
The "Time off Home Page Card Initial Load Job" has not been run
Resolution
If no main absence time type is maintained on the time profile, and the "Time for a Break" card still appears for relevant user, you must follow the below steps (if you have no implementation partner, please reach out to support):
- Navigate to Provisioning -> Manage Scheduled Jobs -> Run the job "Time off Home Page Card Initial Load Job" as of today.
- Once the job run is completed, the Time for a break card will be removed from the employee's homepage.
The engineering team are working on improving the behaviour here with the job scheduling, currently planned for 2305 release, but not yet confirmed.
This KBA will be updated once details are confirmed.
See Also
Keywords
TIM-34691, time for a break, time off engagement card, no main absence type , KBA , LOD-SF-EC-TIM-UI , Team Absence Calender/ Workbench/ ESS UI's , LOD-SF-EC-TIM-ABS , Absence error's - Calculations, Deductions, TT&ET , LOD-SF-PLT-HOM , Home Page , Product Enhancement