SAP Knowledge Base Article - Preview

3262345 - What information do I need to provide when opening an incident for Identity Access Governance?

Symptom

  • For consulting or how-to questions please go to SAP Community.
  • What type of incidents (only errors, incorrect/missing documentation, operations requests) should I send to SAP Support? See What is Support / What is Consulting!
  • How can I create an optimal support incident to avoid delays and expedite / speed up incident/problem resolution with SAP Product Support?
  • What information do I need to provide when opening an incident for SAP Support?
  • What troubleshooting steps can I perform to help diagnose errors and issues in Identity Access Governance (GRC-IAG)?
  • For missing features and functionality, create an enhancement request or check the roadmap for upcoming features!


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Environment

SAP Cloud Identity Access Governance 2.0

Keywords

KBA , GRC-IAG , SAP Cloud Identity Access Governance , Problem

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