3262378 - Timestamp error being received when accessing the onboarding audit trail - Onboarding 1.0

Timestamp error when accessing Audit Trail after an instance refresh.

• An error has occurred.

  Please return to the home page to continue accessing your account. If the error still appears, close the browser and re-start Onboarding 1.0. Error timestamp: YYYYMMDDHHMMSS.

SAP SUCCESSFACTORS ONBOARDING 1.0

1. Login to the instance
2. Navigate to Onboarding >> Settings >> Audit Trail
3. The error appears.

The audit trail contains a large amount of data, which causes the tool to crash and timeout.

Error found in the logs:

•  XpressHR.ErrorPage - Unexpected error occurred. Error Code:[ERROR TIMESTAMP]. Exception of type 'System.Web.HttpUnhandledException' was thrown. --> Execution Timeout Expired. The timeout period elapsed prior to completion of the operation or the server is not responding. --> The wait operation timed out

For Live Customers or Implementation Partners

1. Open a support ticket to check and confirm whether the error is the same as mentioned in this KBA.
2. Provide approval in accessing the instance and purge all the data stored/copied in Audit Trail after the refresh.

For Cloud Product Support

1. Raise an internal ticket to the Operations Team to clear/archive the data.
2. See internal memo for sample ticket

Timestamp error, Audit Trail, Post Refresh, Error, Timeout, Onboarding 1.0, ONB1.0, OBD , KBA , LOD-SF-OBD-SYS , System Performance, Usability, Errors, Security , Problem