SAP Knowledge Base Article - Public

3262504 - Event reason dropdown is shown as No data

Symptom

No matter what event you choose, the event reason dropdown is shown as No data. 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HXM Suite

SAP SuccessFactors Employee Central

Reproducing the Issue

1. Log into the customer's instance.

2. Go to employee profile >> Actions >> Change job and compensation info >> choose job information >> select effective date >> set event = data change >> Event reason dropdown is shown as 'No data'.

Cause

It's a configuration issue.

In "configure object definition" >> object definition, Country/Region, it can be seen that "Event reason Wrapper" is associated with Country/Region. 


But in "manage data" >> Country/Region, China (for example), it can be seen that NO event reasons are maintained under "To_Wrapper_Event_Reason" block.

So the configuration in "manage data" is NOT sufficient.

Resolution

Go to manage data >> Country/Region >> Insert new record, set effective date >> Under 'to_wrapper_Event_Reason', assign all the event reason needed:

  • Assign the country/region-specific event reasons to the relevant country only.
  • Assign the globally-applicable event reasons to all countries/regions.

 >> save

The issue should be resolved.

See Also

1. 2617429 - Event Reason Availability and Configuration in Employee Central

2. 2325099 - Event Reason Drop Down Menu Shows 'No Data' in Add New Employee

3. Configuring Country/Region-Specific Event Reasons | SAP Help Portal


Keywords

Event reason, no data, Event reason Wrapper  , KBA , LOD-SF-EC-JOB-EVN , Events, Derivation & Employee Status , How To

Product

SAP SuccessFactors HCM Core all versions