SAP Knowledge Base Article - Public

3262615 - No Data shown on Custom MDF block on People Profile


  • Custom MDF block/portlet is showing No data for certain users. 
  • No data on custom MDF portlet on people profile.


SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Log onto SF.
  2. Check the affected portlet for the admin user you gained access with.
  3. Examine the data and notice data is present. 
  4. Proxy as the affected user. 
  5. Go to the portlet on the EP
  6. See the No Data present for the user. 
  7. Enter an entry into the portlet. 
  8. Save.
  9. Logout.
  10. Login again. 
  11. Proxy as affected user. 
  12. Go to portlet on EP.
  13. See the No data still present. 


  • Problematic rules configure on the object causing this issue. 
  • On Save rule configured that sets the effective start date.


  •  To remove the rule that set the effective start date, so that no future data corruptions can occur.
  •  Fix the existing data corruptions - this may need to be done with our Engineering if removing the problematic rule is not affective in solving the issue. Please create a ticket under LOD-SF-MDF-RUL to correct the data corruption. 

See Also


change value, effective start date, effectiveStartDate, update value, business rule, MDF object, save rule, Custom MDF, No Data, People Profile, Custom MDF portlet , KBA , LOD-SF-MDF-PP3 , MDF on People Profile , Problem


SAP SuccessFactors HXM Suite all versions