SAP Knowledge Base Article - Public

3262615 - Custom MDF object not displaying the data/attachment recorded

Symptom

  • Custom MDF block/portlet is showing No data for certain users. 
  • No data on custom MDF portlet on people profile.
  • Attachment field in custom MDF not showing after saving.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Check the affected portlet/object in Manage Data or Employee Profile;
  2. See the No Data present for the user;
  3. Enter an entry/attachment into the portlet and Save;
  4. See the 'No data' still present or attachment does not appear as attached;

Cause

Problematic rules configure on the object causing this issue:

  • OnSave rule configured that sets the effective start date.
  • OnChange rule being used for attachment field.

Resolution

Since it can have more than one case, check the below possible fixes for it:

  • Remove the rule that set the effective start date, so that no future data corruptions can occur.
  • The OnChange rule is not supported for attachment field types. For the attachment fields 

Fix the existing data corruptions - this may need to be done with our Engineering if removing the problematic rule is not affective in solving the issue. Please create a ticket under LOD-SF-MDF-RUL to correct the data corruption. 

See Also

Keywords

change value, effective start date, effectiveStartDate, update value, business rule, MDF object, save rule, Custom MDF, No Data, People Profile, Custom MDF portlet, INC6673261, onchange, attachments, attachments not saving , KBA , LOD-SF-MDF-PP3 , MDF on People Profile , LOD-SF-MDF-OBJ , Object Definition & Field Related Issues , LOD-SF-MDF-MGD , Manage Data - Create, Update & Delete , How To

Product

SAP SuccessFactors HCM suite all versions