Symptom
Service Performer is not determined in the Service Order eventhough the Service Performer - Service is maintained in the Account master data.
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to Business Configuration -> Overview
- Open fine tuning activity "Involved Parties for Service Quotes" / "Involved Parties for Service Orders".
- Select Service Performer and click Maintain Determination
- Step 10 -> Direct responsible of Account is Active.
- Go to Account management -> Accounts.
- Edit the Account ABC. (ABC represents the account ID)
- Navigate to Contacts -> Responsibilities.
- Service Performer - Service is maintained.
- Go to Service Orders -> New Service Order.
- Enter Account ABC.
- Service Performer is not assigned.
Cause
Service Performer is determined based on the Ship-To location of the account.
- Go to Account management -> Accounts
- Edit the account ABC.
- Navigate to Contacts -> Relationships tab
- Has Ship-To Party is maintained as XYZ (XYZ represents the Ship-to party ID)
- Edit the account XYZ
- Navigate to Contacts -> Responsibilities.
- Service Performer - Service is not maintained.
Resolution
You need to maintain the Service Performer - Service in the Ship-To location of the account.
See Also
Keywords
Party role; determination; , KBA , AP-SVO , Service Order Processing , Problem
Product
SAP Business ByDesign all versions