SAP Knowledge Base Article - Public

3262684 - Service Performer is not Determined in the Service Order


Service Performer is not determined in the Service Order eventhough the Service Performer - Service is maintained in the Account master data.


SAP Business ByDesign

Reproducing the Issue

  1. Go to Business Configuration -> Overview
  2. Open fine tuning activity "Involved Parties for Service Quotes" / "Involved Parties for Service Orders". 
  3. Select Service Performer and click Maintain Determination
  4. Step 10 -> Direct responsible of Account is Active. 
  5. Go to Account management -> Accounts.
  6. Edit the Account ABC. (ABC represents the account ID)
  7. Navigate to Contacts -> Responsibilities. 
  8. Service Performer - Service is maintained.
  1. Go to Service Orders -> New Service Order. 
  2. Enter Account ABC. 
  3. Service Performer is not assigned.   


Service Performer is determined based on the Ship-To location of the account.

  1. Go to Account management -> Accounts
  2. Edit the account ABC. 
  3. Navigate to Contacts -> Relationships tab
  4. Has Ship-To Party is maintained as XYZ (XYZ represents the Ship-to party ID)
  5. Edit the account XYZ
  6. Navigate to Contacts -> Responsibilities. 
  7. Service Performer - Service is not maintained. 


You need to maintain the Service Performer - Service in the Ship-To location of the account.

See Also

KBA 3262957 - Service Performer is not Determined in the Service Quote 


Party role; determination; , KBA , AP-SVO , Service Order Processing , Problem


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