Symptom
User unable to access form template selection show rule for : XYZ , the following error message is shown :
"You are not able to open this link due to a missing work center view assignment".
Environment
- SAP Cloud for Customer
- SAP Business ByDesign
Reproducing the Issue
- Go to the Administrator Work Center in Cloud for Customer or Application and User Management work center in Business ByDesign.
- Navigate to the Input and Output Management View.
- Navigate to the Form Template Selection.
- Select the dropdown for Show Rules.
- Select XYZ then go
Cause
Form Template Selection is part of the following work center views :
SALES_ADMIN_WCVIEW
COD_TERRITORYREALIGNMENTRUN_WC
SEODSOCIALADMINWCVIEW
BC_IMPLEMENTATIONPROJECTS
As the above views are not assigned to the respective user so , the affected employee is unable to see the rules of form template selection
Resolution
Assign the respective work center then the employee is able to access rules for the respective form template selection
To assign the work center follow below steps,
- Go to the Business Users view
- In SAP Cloud for Customer, within the Administrator work center.
- In SAP Business ByDesign, within the Application and User Management work center.
- Access the Business Users view.
- Search for the affected business user
- Select edit access rights.
- Navigate to Work Center and View Assignment
- Assign the respective work center views.
Keywords
Authorization, Permissions, Privilege, Business role, Role-based access control, RBAC, User Provisioning, Work center access, View authorization, Navigation error, Access denied, C4C, ByD, Security Role, Authorization assignment , KBA , SRD-CC-IAM , Identity & Access Management , Problem
SAP Knowledge Base Article - Public